Education Services Schedule

to the Master Supply Agreement

If Solace provides any Education Services to Customer, the following additional terms and conditions will apply with respect to the provision of such Education Services. Capitalized terms not defined herein have the meanings given to them in the Agreement.

1. Definitions. In this Education Services Schedule, the following terms will have the following meanings:

1. 1. “Instructor-Led Course” means instructor-led training delivered either (a) in-person onsite at Customer’s location, or (b) virtually via the internet.
   2. “Solace Academy” means pre-recorded on-demand modules delivered virtually via the internet.

2. Order. An Order will set out the Education Services ordered by Customer. The Order will set out whether the Education Services are purchased for a Subscription Term or on a one-off basis. If the Order does not specify the length of the Subscription Term, the default Subscription Term for all subscription-based Education Services is twelve (12) months.

3. Expenses. All reasonable expenses incurred by the Solace representative(s) delivering an in-person Instructor-Led Course will be reimbursed by Customer and, if requested by Customer, pre-approved by Customer.
4.  
5. Download and Access to Solace Academy.

1. 1. The number of Users of Solace Academy will be specified in the Order.
   2. Access to Solace Academy is only available online via an internet connection. Solace Academy Users must have an appropriate user identification and password to gain access, and all names must be provided to Solace as needed.
   3. Once access is established, an access notification will be provided to the contact identified in the Order via e-mail. Delivery shall be considered to be complete when Solace provides Customer confirmation of access by e-mail.
   4. The term of access for Solace Academy will start from the date that Customer access to the Education Services is established and last for the Subscription Term detailed in the Order.

6. Intellectual Property Rights.

1. 1. The intellectual property rights relating to the Education Services and the Documentation provided to Customer are solely owned by and hereby reserved to Solace. Under no circumstances may the whole or any part of the Education Services or Documentation be reproduced or copied in any form or by any means or translated into another language without the prior written permission of Solace.
   2. Solace Academy remains the property of Solace and all title to Solace Academy, including all content, remain with Solace. Customer only receives a license to use the Solace Academy pursuant to the terms of the Agreement and this Schedule.
   3. Every person using Solace Academy must be licensed under this Agreement to access, download and use the Solace Academy. Employees and others who have access to the Solace Academy must be informed of Solace's intellectual property and rights of authorship and their duty to conform to laws governing intellectual property rights. Customer shall carefully safeguard the Solace Academy and any Instructor-Led Course Documentation that has been made available to Customer or its Users and participants, to prevent their misuse. Customer is permitted to use the Solace Academy and Instructor-Led Course Documentation only for its own internal training purposes and only for those who have licensed the relevant Education Services.
   4. The Instructor-Led Course Documentation and Solace Academy are Confidential Information of Solace and Customer agrees not to disclose this information to any third party or use such information except as expressly permitted herein.  Customer acknowledges that it a breach of this Agreement to copy or distribute Instructor-Led Course Documentation, Solace Academy materials, user identifications or passwords among non-licensed persons.

7. Amendment/Update and Support of Content.  

1. 1. Solace reserves the right to amend the content of any Education Services without notice to Customer to correct errors or where, at the sole discretion of Solace, such amendment is deemed not to fundamentally change the content of such Education Services. Solace Academy may be updated with new products or new solution releases. Customer's license is provided for Solace Academy in effect at the time of placement of the Order. Customer is not entitled to any future product releases but can elect to purchase the new product for an additional fee.
   2. Support is available if a Solace Academy User is having difficulty accessing the content only, but not for questions about the Software or other consulting/training type advice. Coaching, training, or ask-the expert type support on Solace Offerings is available separately from Solace and may be purchased for an additional fee.