SOLACE AGENT MESH DESKTOP
END USER LICENSE AGREEMENT (TRIAL, EVALUATION, AND FREE COMMERCIAL USE ONLY)
This End User License Agreement ("Agreement") is between Solace Corporation ("Solace") and the individual or organization accepting these terms ("Licensee"). By downloading, installing, or using the Solace Agent Mesh Desktop product (the "Software"), Licensee agrees to be bound by this Agreement. If you are accepting on behalf of an organization, you represent that you have authority to bind that organization. If you do not accept these terms, do not download, install, or use the Software.
Solace makes the Software available under three license tiers: a free Trial and Evaluation license (Section 1.1), a free Commercial license for qualifying organizations that share Telemetry with Solace (Sections 1.2 and 1.3), and a paid Enterprise license for all other use. This Agreement governs only the Trial and Evaluation and free Commercial tiers. Use of the Software under a paid Enterprise license is governed by a separate commercial agreement.
1. License Grant.
1.1 Trial and Evaluation Use. Subject to this Agreement, Solace grants Licensee a limited, non-exclusive, non-transferable, non-sublicensable, royalty free license to use the Software for internal evaluation and testing in a non-production environment with non-production data, solely to inform a purchasing decision.
1.2 Commercial Use. Subject to this Agreement and the commercial limitations in section 1.3, Solace grants Licensee a limited, non-exclusive, non-transferable, non-sublicensable, royalty free license to install and use the Software solely for Licensee's internal business purposes and in accordance with the Documentation.
1.3 Commercial Limitations. The license in section 1.2 is restricted to individuals and organizations with less than US $25,000,000 (or equivalent local currency), together with that of its parent company and majority-owned affiliates, in annual revenue that share Telemetry (defined below) with Solace in connection with their use of the Software. A paid Enterprise license is required if Licensee does not meet the conditions above, including where: (a) Licensee's revenue, together with that of its parent company and affiliates, is at or above the threshold in this Section 1.3; (b) Licensee is a governmental organization; or (c) Licensee does not share Telemetry with Solace.
1.4 Restrictions. Licensee must not, and must not permit others to: (a) copy, modify, translate, reverse engineer, decompile, or disassemble the Software, except as expressly permitted by law and only with Solace's prior written permission; (b) host, resell, sublicense, distribute, or otherwise make the Software available to third parties; (c) circumvent or bypass technical restrictions, entitlement mechanisms, or security controls in the Software; (d) use the Software to develop or benchmark a competing product or service; (e) remove or alter any copyright, trademark, or other proprietary notice in the Software; or (f) use the Software to transmit harmful, malicious, or unlawful content, or otherwise than in compliance with applicable law.
1.5 Documentation. Licensee may use the user guides, manuals, technical specifications, and other materials Solace makes available for the Software (the "Documentation") internally to support its licensed use of the Software. Licensee must reproduce all copyright and proprietary notices on any permitted copies.
1.6 Open-Source Software. Certain open-source components may be included with the Software and are subject to their applicable open-source license terms, available at https://products.solace.com/product_licenses/. Open-source terms take precedence over this Agreement with respect to those components only.
2. Telemetry. Licensee acknowledges that the Software includes functionality that collects and shares with Solace quantitative usage data (“Telemetry”). If enabled, Telemetry may be disabled by Licensee, subject to Section 1.3. Solace may use and disclose Telemetry for its business purposes, including improving the Software, support, industry analysis, benchmarking, analytics, and marketing, provided the data is de-identified and aggregated, and does not identify Licensee, its users, or personal data.
3. Intelligent Agents and Agentic Functionality.
3.1 Licensee Responsibilities. Licensee is solely responsible for: (a) designing, deploying, testing, and monitoring all agents and workflows Licensee creates or configures using the Software; (b) ensuring that inputs provided to, and outputs generated by, agents are lawful and do not violate third-party rights; (c) complying with applicable AI, data protection, and other laws in the use and deployment of agentic functionality; (d) maintaining appropriate human oversight for agentic decisions with significant impact.
3.2 No Warranty on Outputs; Model Providers. Solace makes no warranty regarding the accuracy, reliability, or fitness for any particular purpose of outputs generated by agents or AI models and does not control or have any liability for third-party AI model providers or their outputs. Licensee is solely responsible for validating and acting on such outputs, for complying with the terms of any third-party AI model provider it integrates with the Software, and for any liability arising from that use.
3.3 No Rights in Licensee Data. Solace has no rights in, and makes no claim to, any inputs Licensee or its users provide to, or any outputs Licensee obtains from, any agents or AI models or any other software Licensee uses.
4. No Support. Solace has no obligation to provide maintenance, support, updates, or error corrections under this Agreement, and no service level commitment applies. Solace makes community-based support resources available on an "as-is" basis, solely as a convenience to Licensee, through its online developer community forums.
5. Licensee Responsibilities.
5.1 Authorized Users. Licensee is responsible for all use of the Software by its employees, contractors, and affiliates, and for ensuring all such users comply with this Agreement.
5.2 Security and Infrastructure. For Software Licensee deploys in its own environment, Licensee is solely responsible for its infrastructure, data security, and backups. Licensee must maintain a reasonable security program, keep credentials confidential, and promptly notify Solace of any unauthorized access to the Software or its data.
5.3 No High-Risk Use. The Software is not designed for use in applications where failure could result in death, personal injury, or severe physical or environmental damage (such as nuclear facilities, aircraft control systems, or life-critical medical systems). Licensee must not use the Software in such applications.
6. Proprietary Rights. Solace and its licensors own all right, title, and interest in and to the Software and Documentation, including all intellectual property rights. This Agreement grants Licensee only the limited rights expressly set out here; all other rights are reserved, and Licensee will not take any action inconsistent with Solace's ownership. If Licensee provides Solace with any suggestions, ideas, enhancement requests, or other feedback about the Software or Documentation ("Feedback"), Solace may use and incorporate that Feedback into its products and services without restriction or compensation to Licensee.
7. Confidentiality. "Confidential Information" means the Software, Documentation, and related technical information disclosed by Solace, and any non-public business, technical, or other information disclosed by Solace that is marked confidential or that a reasonable person would understand to be confidential given its nature and the circumstances of disclosure. Licensee will protect the Confidential Information using at least the same degree of care it uses for its own confidential information of similar sensitivity, and at minimum reasonable care. Licensee will not disclose Solace's Confidential Information to third parties except to employees and contractors who need to know it to support the licensed use of the Software, and who are bound by confidentiality obligations at least as protective as those in this Agreement.
8. No Warranty. The Software is provided "as is." Solace disclaims all other warranties, express or implied, including merchantability, fitness for a particular purpose, title, and non-infringement. Solace does not warrant that use of the Software will be uninterrupted or error-free.
9. Indemnification. Licensee will indemnify and defend Solace and its officers, directors, and employees against third-party claims arising from: (a) Licensee's unlawful use of the Software or related data; or (b) Licensee's non-compliance with applicable AI model provider terms of use and will indemnify Solace for amounts finally awarded or agreed in settlement. Solace will provide Licensee with (a) prompt written notice of any claim; (b) sole control of the defense and settlement (provided no settlement imposes obligations on Solace without its consent); and (c) reasonable cooperation at the Licensee's expense.
10. Limitation of Liability. To the maximum extent permitted by law, Solace will not be liable for (i) any indirect, special, incidental, punitive, or consequential damages (including loss of data, revenue, profits, or business opportunity) arising out of or related to this Agreement, even if advised of the possibility of such damages, or (ii)damages in excess of $1,000.
11. Term and Termination.
11.1 Term. This Agreement takes effect when Licensee first accesses the Software. The license under Section 1.1 continues until terminated as provided in this Section 12. The license under Section 1.2 continues until terminated as provided in this Section 12 or until Licensee no longer meets the conditions in Section 1.3.
11.2 Termination. Either party may terminate this Agreement at any time, for any reason, on written notice to the other party. Solace may also terminate immediately if Licensee breaches Section 1.4 (Restrictions) or Section 6 (Proprietary Rights), or if Licensee ceases to meet the conditions for the Commercial license in Section 1.3.
11.3 Effect of Termination and Survival. On termination or expiry: (a) all licenses granted under this Agreement terminate; (b) Licensee must immediately cease using the Software, delete all copies, and certify deletion if requested; and (c) Sections 6 (Proprietary Rights), 7 (Confidentiality), 8 (No Warranty), 9 (Indemnification), 10 (Limitation of Liability), and 13 (General) survive termination.
12. General.
12.1 Assignment. Licensee may not assign or transfer the license or this Agreement without Solace's prior written consent.
12.2 Entire Agreement. This Agreement constitutes the entire agreement between the parties with respect to Licensee's use of the Software under the Trial and Evaluation or Commercial license described in Section 1. If any provision of this Agreement is found unenforceable, the remainder continues in full force.
12.3 Export Compliance. Licensee represents that it is not located in, controlled by, or a national of any country subject to Canadian or U.S. export restrictions, and is not on any denied or restricted parties list. Licensee must comply with all applicable export control laws.
12.4 Governing Law. This Agreement is governed by the laws of the Province of Ontario, Canada, without regard to conflict of law principles. The courts of Ontario will have exclusive jurisdiction over any disputes. The UN Convention on Contracts for the International Sale of Goods does not apply.
12.5 Notices. Notices to Solace may be sent to legal@solace.com or to 4000 Innovation Drive, 3rd Floor, Ottawa, Ontario, Canada K2K 3K1, Attn: Legal Department. Notices to Licensee may be sent to any email address Licensee provides to Solace in connection with its account registration or use of the Software.
12.6 Updates to This Agreement. Solace may update this Agreement from time to time by posting updated terms at https://legal.solace.com/solace-agent-mesh-desktop-eula. Continued use of the Software after the updated Agreement takes effect constitutes acceptance. Changes do not apply retroactively to existing orders.
12.7 U.S. Government Users. The Software is a commercial item as defined in 48 CFR 2.101. Government users' rights are limited to the commercial rights granted in this Agreement, per 48 CFR 12.212 and 48 CFR 227.7202-4.
12.8 Waiver. Failure to enforce any provision of this Agreement is not a waiver of that right.
Solace Agent Mesh Desktop End User License Agreement (TRIAL, EVALUATION, AND FREE COMMERCIAL USE ONLY) 20August2026